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01

PRODUCTS

All products displayed, including their availability for purchase, are subject to change at any time. Additionally, we have made every effort to display as accurately as possible the colors and images of our products, but our cookies are crafted with love by hand and therefore slight variations in size or color may exist. The ingredients and allergens list for all cookies is available PDF format below. 

For best results, our products should be kept at room temperature upon arrival or refrigerated  (if desired) and consumed within 5 days of delivery. They can alternately be frozen upon arrival for up to 3  weeks. If you will be storing them in a refrigerator, please allow approximately 10 minutes to reach room temperature or 30 minutes if coming from the freezer.

C. LOVE COOKIE PROJECT L3C is not held responsible for adverse allergen reactions and reserves the right to refuse service to anyone at our discretion.

02

REFUND & CANCELLATION POLICY

All products are non-refundable and cannot be exchanged. Cookies have been carefully crafted with LOVE and attention and your purchase helps support the local Portland community. Therefore, we do not offer refunds or exchanges on your purchase because we feel it would take away from our mission.

Orders may not be cancelled or modified within two business days of the ship or pick-up date. For order cancellation or modification requests, please contact our team using the button below. We will do our best to accommodate your needs; however, such requests may not be possible due to the order processing schedule.

We will make every effort to make sure you are happy with your experience.

03

SHIPPING POLICY

All shipping and packaging is done from our commercial kitchen and sent to the local USPS or FEDEX post office Wednesday or Thursday of each week depending on when the order was received. We use USPS priority shipping or FEDEX ground/one rate shipping and boxes are expected to arrive at their destination in 2-4 business days. We do our absolute best to get you the freshest product possible with this quick shipping. However, we are subject to the United States Postal Service and FedEx timelines and their policies and are not liable for any late, missing, or stolen boxes.

04

PAYMENT PROCESSING

All prices quoted on this Site are in US Dollars and are subject to change without notice or liability.  C. LOVE COOKIE PROJECT, L3C does NOT process payments - they are processed by WIX PAYMENTS or PayPal, depending on your selection. Before making a purchase, please visit the WIX PAYMENTS or PayPal site to review their policies regarding how they handle your credit card and other important information. Please note we keep your payment information confidential but are not held responsible for credit card processing issues or personal information policies held by either PayPal or WIX payments. 

05

SPECIAL ORDERS AND LARGE QUANTITIES

Please place cookie orders at least 2-3 days in advance. 

Large orders of 100 cookies or more should be placed at least one-two week(s) prior to your desired delivery or shipping date. Large orders not placed within seven days of desired delivery date are subject to rush fees. For more information about special orders or custom flavors, e-mail us using the link below.

06

TERMS OF SERVICE

C. LOVE COOKIE PROJECT may update, modify, or replace all or part of these Terms of Service at anytime. Any changes made are effective immediately upon being posted on the site, and it is your responsibility to review this page periodically for changes. This page reflects the most current version of the Terms of Service. Additionally, any changes made anywhere on this site are subject to these Terms upon being posted. Your continued use of or access to the website following the posting of any changes constitutes your acceptance of those changes.

By agreeing to these Terms, you will not use our products for any illegal or unauthorized purpose, nor, in the use of the Service, will you violate any laws in your jurisdiction (including but not limited to copyright laws). You also will not do anything that would be destructive to C. LOVE COOKIE PROJECT, L3C the Site, server, or networks to which the aforementioned are connected. You may not attempt to gain unauthorized access to any materials or information not intended for public availability through the site, server or the networks connected.